VOC Utilization System - List of Manufacturers, Suppliers, Companies and Products

[Case Study of Visualization Engine Implementation] PHC Corporation

By visualizing from the CS perspective, we achieve company-wide sharing of VOC, which serves as the driving force for the business division!

We would like to introduce a case where PHC Corporation implemented a "Visualization Engine" to strengthen their efforts in utilizing VOC (Voice of Customer). The company began working on building a system to effectively utilize VOC. While they recognized the importance of customer feedback, it was necessary to shape it into a form that could be operated as an organization (business unit). The richness of knowledge and the excellent sharing capabilities of the system were decisive factors in its implementation. Gradually, inquiries regarding specific items decreased, ultimately achieving the goal of "reducing inquiries." [Challenges] - There were many opinions that VOC was not being fully utilized in products and services. - Analyzing approximately 10,000 pieces of data manually took 5 people three months, and categorization was the best they could manage. - They felt the need to improve the quality of analysis while leveraging the perspectives of the business unit. *For more details, please refer to the related links or feel free to contact us.*

• Company：プラスアルファ・コンサルティング 本社
• Price：Other

• Business Intelligence and Data Analysis